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Einstein Lab

Cognitive Neuroscience, Gender and Health

Dept. of Psychology, University of Toronto
Dalla Lana School of Public Health, University of Toronto

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Frontline Work Behind the Scenes and Under the Skin: Exploring the social and bodily experience of stressful, gendered work in police communications personnel (911 call takers/dispatchers)

Project Summary

The healthy functioning of body systems is shaped by the context of people’s lives.  The workplace is an important context in which stress occurs and that stress is often gendered as is evident in the persistence of the gendered division of labour. Feminized work, or what is typically referred to as ‘women’s work’, is often characterized by its emotion work requirements: childcare workers, nurses, flight attendants etc.  Evidence shows, professions requiring more emotion work are associated with higher levels of ill health, burnout, emotional exhaustion, anxiety and depression.

This research examines how health is shaped by the emotional components and organization of emotion work, such as police communications.

Project Status

This project has received ethics approval through the University of Toronto and is currently under review by the Toronto Police Service.

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Project Lead

  • Arija Birze, University of Toronto

Supervisor

  • Gillian Einstein, University of Toronto
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